Privacy Policy
At our platform, we value transparency, openness, and honesty when it comes to the collection, usage, and sharing of our users' personal information. We define personal information as any data that can individually or in combination with other data identify a person.
We are committed to safeguarding your data and will only use your personal information for the purposes outlined in this Privacy Policy. By using our website, portal, or software, you agree to adhere to this Privacy Policy and its terms.
Categories of Personal Information We Collect
Our website, portal, or software may collect the following categories of personal information for various purposes:
Personal Information Provided by Users:
To facilitate the visa application decision-making process, we require a range of personal information from our users, which they provide by filling out an online form. This includes full name, address, date of birth, travel plans (addresses, dates, and times), passport details, and highly sensitive information such as gender, ethnicity, religion and beliefs, health, sexual health, criminal record, family background, and genetic information.
Requested Documentation:
In certain cases, we may request specific documentation necessary for visa processing. This can include IDs, passports, resident cards, birth certificates, bank statements, letters of invitation, and parental authorization letters for minors.
Device Information:
We collect information about the devices used by individuals to connect to our website, portal, or software, including laptops, mobiles, and tablets. This information includes IP addresses, browser and operating system details, geographical locations, and user habits and preferences, such as visit frequency and duration.
Usage of Personal Information
We utilize the collected information in ways directly related to the specialized services we offer. The purposes for which users' information may be used include:
Visa Application Processing:
The personal information provided in the online form is used to process users' visa applications. This information is shared with the relevant authorities to facilitate the visa approval or denial process.
Communication:
We use the collected data to effectively communicate with users. This includes responding to emails, addressing requests and inquiries, and providing notifications regarding visa application statuses.
Website and Service Improvement:
Through analysis of the collected information, we strive to enhance the overall user experience of our website and services. This data helps us improve the services we offer and optimize our website's functionality.
Compliance with Laws:
In order to comply with various laws and regulations, we may be required to share users' personal information with relevant authorities during legal proceedings, investigations, or audits.
Other Purposes:
Users' data may be utilized for additional reasons, such as verifying compliance with our Terms and Conditions and Cookie Policy, strengthening security measures, or preventing fraudulent activities.
Sharing of Personal Information
We prioritize the protection of your personal information and only share it in the following circumstances:
With Governments:
To process visa requests, we share the information provided on the online application form, as well as the accompanying documentation, with the government authorities responsible for visa processing.
With Third-Party Service Providers:
We engage the services of third-party providers for specific tasks, such as processing payments, displaying advertisements, email communication, and data analysis. We only share the necessary information required for these service providers to fulfill their functions.
With Affiliate Companies:
As a global enterprise operating in multiple countries, we collaborate with various affiliate companies. Data may be shared between our internal offices and affiliate companies to ensure seamless service provision.
For Legal Purposes:
We may disclose personal information to relevant authorities when required to comply with laws and regulations, respond to public authority requests, enforce our Terms and Conditions or policies, protect our operations and those of our affiliates, safeguard privacy, rights, or safety, pursue legal remedies, or limit potential civil damages.
Managing and Deleting Personal Information
You have the right to request the deletion of your personal information at any time. Additionally, you can request an electronic copy of all the personal information we have collected about you.
Security and Retention of Personal Data
We employ stringent security measures to safeguard personal information, utilizing password protection, firewalls, and physical security for data stored on our servers. Our high-security protocols prevent unauthorized access, theft, misuse, and alteration of personal data. Personal data is retained for a period of three years, after which it is automatically deleted in compliance with relevant laws and regulations. Please note that we cannot guarantee the security of information sent over the internet.
Amendments to this Privacy Policy
We reserve the right to modify this Privacy Policy without prior notice. Any changes will become effective upon publication. It is your responsibility to stay informed about the terms of the Privacy Policy at the time of purchasing services or products from our website, portal, or software.
Third-Party Websites
Our platform may contain links to third-party websites that are not operated by us. We hold no responsibility for the privacy policies or practices of these linked third-party websites. We recommend reviewing the privacy policies of all third-party sites before disclosing any personal information.
Children's Data
As outlined in our Terms and Conditions, we obtain parental or guardian consent before collecting and using data from minors through our online form. We only collect and use children's data for visa processing and related services.
Who We Are and How to Contact Us
Our platform is a private company specializing in online visa application, ETA, and travel document processing services and support. We assist travelers in obtaining visas, ETA, and travel document services from governments by providing expert guidance and assistance.